Empathetic listening is one of the most important skills in the design thinking process, as it allows one to gain a deeper understanding of situations, relationships, and emotions. Come learn how to have – or more accurately, how to be a good listener in – conversations that can uncover people’s real needs and help foster an atmosphere of true collaboration. Learn to be patient while validating a person's statements, conveying that you understand both the physical and emotional aspects of their words. The skills of empathetic and active listening have an impact far beyond the world of human-centered design-it is the key to achieving excellence in leadership and self-awareness.